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Our Practice Areas

Our executives have senior management expertise in the following Practice Areas.


Business Strategy Consultancy

Welcome to the Customer Management Practice Area

FREE EXECUTIVE INFORMATION

This free material has been written based on the experience of our team to help those working in Customer Management.

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Making the Outsourcing Decision
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Considering Outsourcing Your Customer Services Overseas?
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Customer Retention
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Customer Experience 'Inside Out' or 'Outside In'
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Ian Parker - Customer Management
Practice Leader
Ian Parker

quotation startYou only have to look at today's successful companies at to see how much emphasis they place on Customer Management.end quotation

SPECIAL OFFER

Link Management Group specialises in conducting a two/three day review of businesses to identify their key areas of concern and create an Action Plan. This is a very cost and time effective way of "getting to grips" with key issues, conducted by senior executives who have managed successful businesses.

For a limited period we are making the following offer: -

LocationOffer
Based in the Thames Valley Apply for free business review
Within UK, outside Thames Valley 25% discount on our daily rates

Check here for further details and to apply for this time limited offer


READ ON FOR MORE DETAILED INFORMATION ABOUT OUR CUSTOMER MANAGEMENT WORK

Read the Top 10 issues for Customer Management
Read the Top 10 Issues for this area Top 10 Issues - Customer Management


The Issues: Link offers a two/three day review to identify/confirm your key areas of concern and create an Action Plan. This is a very cost and time effective way of "getting to grips" with key issues.

You only have to look at today's successful companies at local, UK and global level and you will see how much emphasis they place on Customer Management. We have a track record in helping companies with all aspects of Customer Management. Link members have worked on a range of assignments from local operating unit changes to global programmes.

Services:

Reviewing current Customer Management issues

Developing corrective options

Gaining buy in to new initiatives from Board level downwards

Creating environment for change

Inplementing and supporting change

Sectors:

Sectors:

Chemicals

Cosmetics/hair care

Confectionery

Construction

Engineering

Financial services

Food

Hire/rental

Household products

IT

Leisure

Manufacturing

Media

Mining

Paper & packaging

Pharmaceuticals

Support services

Telecommunications

Transport

How we work:


Initially most clients utilise the two/three day review outlined above.

We then tailor-make our approach to the needs of your organisation, developing solutions to enhance your performance in line with your brief, then work alongside your management team to implement the recommended programmes.

Our aim is to provide:

A dedicated service to organisations in need of Customer Management restructuring or performance improvement

Bringing a clear external focus on key issues

Providing highly experienced executives with wide functional and market sector knowledge

Providing the external skills and expertise to complete agreed tasks quickly and effectively

Taking tough, often unpopular decisions

Achieving sustainable competitive advantage.


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