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The art of selling consulting services event on 25 June

by Tony Rice 17. June 2010 12:10
There are still some seats left at this event in London. It has been running repeatedly over a long period of time now and is exceptionally well received, so book a place if you're free - more details here ... Art of selling Consulting Services 

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Increasing Sales

Cognizant acquisition in France

by Tony Rice 17. June 2010 11:45
Cognizant Technology Solutions, the IT business process consulting and services firm has acquired Galileo Performance, a Paris-based provider of IT consulting services in the form of IT system measurement, management and testing
 
The terms of the transaction were not disclosed. Galileo expands Cognizant's fast-growing global testing practice, while strengthening its existing business presence in France. Full press release ... 

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Recent M&A Deals

Consulting industry rebound in 2010 predicted by Plunkett

by Tony Rice 27. May 2010 11:03

Plunkett Research predict a rebound in 2010 after an awful 2009 for the consulting industry. These are some of the major trends in the research ...

  • More consulting firms will accept fees contingent on success
  • Other industry sectors will move into consulting and outsourcing
  • Corporates will develop internal consultants to reduce costs
  • Corporates will want sold returns on IT investments
  • Government consulting will be strong in the Transportation, Health Care, Energy and Cyber Security sectors
  • Consultancies will move towards globalization
  • Offshoring to India will drive changes in global consulting
  • White-collar and professional activities will be offshored to a greater extent - BPO and KPO

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Consulting Sector

Capital Gains Tax, will the new UK Coalition be helpful to consulting entrepreneurs?

by Bruce Ramsay 12. May 2010 14:07

Those of you timing your exit ,selling your consulting business, and aiming to make your equity realisation as tax efficient as possible, will be keeping a keen eye on what the new Conservative/Lib Dem coalition government is aiming to do to reduce the deficit through increased taxation and in particular how CGT will be targeted in that mix of measures.

CGT currently stands at 10% for the first £2m, then 18% above that, however prior to the Coalition agreement the Liberal Democrats wanted the 18% rate of CGT brought closer to the 50% top rate of income tax.

The expectation now is that CGT will be increased for non-business assets up towards income tax rates, but there should be large exemptions for profits from the sale of businesses in order to not excessively tax entrepreneurs.  Confirmation of the tax on owners of consulting businesses realising equity will have to wait for 50 days or so for the expected emergency Budget. 

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Selling a Company

Kennedy Research shows 12% drop in gross margins for consulting firms in 2009

by Tony Rice 10. May 2010 08:55

Kennedy Consultancy Research & Advisory's 'Benchmarks in Consulting- Financial and Operational Metrics' report has identified an average 12% (approx) reduction in gross margins for firms in 2009. The spread from worst to least worst was 14% with smaller firms being hit the hardest.

This correlates with our sales revenue analysis outlined in our recent article on the 2010 Consulting Industry M&A Outlook. Our index on large firm revenue performance indicated that sales dropped by around 8% and our own small firm research identified an average 10% drop in 2009.

However that was 2009 and even at the end of that year our analysis in the UK small firm market showed that sales forecasts were much more optimistic.

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Consulting Sector

Management Consultancies Association 2010 Award Winners

by Tony Rice 5. May 2010 11:29

The MCA (in association with Management Today) presented its 14th Management Awards ceremony to a packed house in London on 29th April 2010. The winners were drawn from a long list of management consulting firms who demonstrated that they were “business superfuel and could deliver faster, smoother, better results and go the extra mile for their clients". The winners were drawn by a panel of 10 judges made up of leading consulting industry figures including our own Paul Collins. Go to the MCA website to view the winners list.

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Misc

Consulting M&A Outlook for Buyers and Sellers in 2010

by Paul Collins 30. April 2010 12:20

We are about to publish our 4th annual Consulting Mergers and Acquisitions report looking back at how the market performed over the last year and it will come as no surprise to you to discover that the numbers with respect to deal values and volumes reflect a low point in the current economic cycle. However as we stand here in April 2010 you are probably more intrigued by what we think will happen to the market moving on as you plan and execute your exit or growth strategy, organically or inorganically.

If you want our analysis read on, or if you just want the conclusions go to the bottom!

Each year, along with our retrospective market analysis, we have attempted to predict the future and if we say so ourselves, been pretty close! For example, in 2009 we predicted that valuations in the form of revenue multiples (the best indicator of market sentiment from available data) would reach a low point of 0.9 and we were proven right when that happened in the 4rd quarter. The last time we saw valuations as low as that was in 2004. Compare that to the top of the last economic cycle in 2006 when 1.6 was eminently achievable for a quality firm!  So what is in store for 2010 and beyond?

We foresee two main market changes:

  • A modest recovery in M&A volumes and values driven by big firm growth imperatives
  • Deal structures with less up-front cash driven by the need for buyers to de-risk acquisitions

On the face of it herein lies a stand-off – we expect more demand but don’t expect prudent buyers to dip so deeply into their pockets, on the other hand why should sellers short-change the value of the investment they have built into their firms, or lock themselves into long earn-outs? However from what we have seen so far in 2010 there is we believe a win/win here. Before I describe where the forces for recovery are coming from and what a modern win/win consulting M&A deal will probably look like moving on, we need to understand the backdrop away from which the market is evolving.

2009 was a difficult year for the consulting industry

2009 was undoubtedly a very challenging and difficult year for the consulting industry.  After the collapse of Lehman Brothers in the autumn of 2008 many consulting businesses saw new orders dry up, particularly those companies exposed directly to the financial services, property, retail and other cyclical industries.  As they entered Q1 and Q2 of 2009 existing projects drew to an end and revenues began to fall. If we look at an index of revenue for the quoted US consulting businesses, these fell during the year by nearly 8% from their ‘pre-credit crunch’ levels. Similarly, an analysis completed by Equiteq on SME sized UK consulting businesses showed an average 10% fall in revenues.

Index of US Quoted Consulting Business Revenues (100= Q3 2008)
 

Clearly there is still uncertainty in the economic environment and some significant risks.  A number of European countries are in an extremely weak financial state, the levels of government debt are at worryingly high levels, thus creating the threat to reduced public sector spend on consulting. The banks are not readily lending and private equity remains subdued, removing one of the sources of cheap credit that supported the boom in the consulting M&A market we saw 3 to 4 years ago.

So the last 2 years has been tough for most Consulting firms. With client demand dropping by 10% shareholders and Partners in Consulting firms have seen share values and bonuses reduce. Not surprisingly they are keen to see this trend reverse! Indeed the ‘big four’ have publicly stated ambitious growth objectives. Attacking client markets and service lines with greater growth potential than others clearly makes sense. Acquisition is one strategy that could drive growth.

Forces for recovery in the consulting M&A market

We see three main drivers:

  • Consulting industry consolidation
  • Investment of cash flow
  • Supply and demand

Consulting industry consolidation: There remain compelling reasons for a number of buyer groups to enter the consulting market and / or develop their existing practices.  Over the longer term, consulting offers substantial profit growth opportunities and unique opportunities for positioning other service lines. Examples

  • Outsourcing groups – leverage offshore
  • Facilities management groups – new service lines with higher Gross Margins
  • Engineering groups – Global project opportunities
  • Major accounting practices (eg. the “Big Four”) have made public statements that they seek to achieve substantial growth in their consulting practices, including through pro-active acquisitions (a change to their previous position). This has been substantiated by many recent deals.

Investment of Cash Flow: While banks might not be lending, they are also not providing returns on deposited cash.  Cash rich corporations in the business services market are therefore looking to invest with better financial returns, and choosing consulting businesses as a way to achieve a greater mix of high-margin business.

Supply and Demand: prices at recent levels have clearly attracted potential buyers in to the marketplace, where, often, they find that the best managed and unique consultancies in the most appealing spaces are under heavy demand. Examples include:-

  • Environmental Consulting firms
  • Regulatory Consulting firms – both financial and sustainability
  • Operations Consulting firms – in particular cost reduction or profit improvement

Achieving a ‘win-win’ deal in 2010

The main question for buyers is how to acquire in the current uncertain environment without undue exposure to forecast risk. For sellers, the issue is all about price. With current price multiples at 60% of the peak of the last economic cycle, seller shareholders don’t wish to lock-in a price on the firm that doesn’t reflect it’s intrinsic value. Traditionally the use of earn-outs has been the main way that buyers have de-risked their purchase. Whilst earn-outs have been seen in a negative light by sellers, in today’s environment they represent the key to a ‘win-win’ deal.

The problem today is the size of the gap between the sellers view of the value of their firm and the price that buyers wish to pay. The buyer’s price today includes very pessimistic assumptions about growth. The seller remembers the ‘double digit’ profit multiples achieved in 2006/7 when firms were growing at record rates and is unsurprisingly reluctant to sell at a significant discount to these prices.

Even though a seller may have experienced a small decline in sales revenues in 2009, the sales pipeline could be looking more healthy today. In the past few months Equiteq has negotiated deals that de-risk the purchase for buyers yet provide double-digit EBIT multiples for sellers. A combination of some cash at close and an uncapped earn-out linked to the delivery of Gross Margin would appear to meet the apparent conflicting requirements of minimum purchase risk for buyers and maximum price potential for sellers.

In this environment, extending the period of the earn-out benefits both buyers and sellers, maximising the price delivered for seller shareholders and ensuring the acquisition delivers growth over the medium term. There are synergy and integration issues to be addressed with this approach and no doubt this won’t suit all buyers and sellers but it does represent a solution when the price gap appears to be insurmountable and that is likely to be a feature of many deal opportunities in 2010.
 
Conclusions
  
So what’s our forecast for 2010 and beyond?

Given the economic environment and trade levels in consulting, it is not surprising that 2009 saw very subdued M&A activity in the consulting market. On the other hand, while at the macroeconomic level the situation is weak, there are a number of forces that indicate a recovery of the market, not least because the ‘big four’ all want to put a year of shrinkage behind them and use their war chests to grow.

As a prospective buyer, 2010 should continue to be a good time to acquire with competitive multiples compared to long term averages and potentially some ‘first mover’ advantage by acquiring ahead of a wave of buyers who are waiting for greater certainty before entering the market.
 
Those sellers who have service offerings that are additive to the buyer in terms of product extension/expansion or sellers who can bring to buyers access to new clients/markets/geographies, coupled with strong management and good financial performance will complete deals at premium multiples. However, sellers should expect no more than 50% of a ‘good deal’ in upfront cash payment, and the remainder in a 2 to 3 year earn-out.

And finally what about multiples? With the forces described above, along with other indicators, we are forecasting that 2010 average revenue multiples will be in a range of 1.15 to 1.25. In fact from the 0.9 low point in 4Q 2009, in 2010 so far the average revenue multiple is 1.16.
 
So if you are intending to sell, or planning for that eventuality, now would be a good time to benchmark your firm and optimise it for maximum value within your exit horizon, and as you no doubt expect, we are here to help you on all counts if you wish!

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M&A Insight | M&A Stats

IT Services firm Morse to be acquired by 2e2 for GBP 69.8m

by Tony Rice 27. April 2010 08:49
The Boards of 2e2 and Morse, UK based IT services and consulting businesses, have reached agreement on the terms of a recommended cash acquisition valued at GBP 69.8m, 51 pence pence per share. The Acquisition has been unanimously recommended to Morse Shareholders by the Morse Directors.

2e2 views the Acquisition as an important strategic opportunity to create an experienced UK and European IT services provider with greater capabilities that will benefit from larger scale, greater market visibility and increased attractiveness to the Enlarged Group's enterprise, corporate and public sector customer base.

The Enlarged Group will provide both sets of customers with a broader range of complementary services and solutions including managed services, hosting, unified communications, data management, security, business application solutions and "cloud computing". The Acquisition will allow 2e2 to increase its scale and to accelerate its plans to offer a range of architectural solutions to its customers that aim to change business outcomes and offer reduced cost of operations. The Enlarged Group will also enjoy enhanced capabilities and relationships with the key technology suppliers within the industry.

The combined sales and EBITDA of 2e2 and Morse for the year ended 31 December 2009 were GBP 414m and GBP 40m respectively. 2e2 expects significant benefits from cost synergies and cross-selling opportunities within the enlarged customer base and enhanced positioning within its chosen industry sectors.

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M&A Insight | Recent M&A Deals

Professional Services Proposal Writing

by Bruce Ramsay 19. April 2010 14:10
A few reminders about proposal writing!

When working with our clients on both growth and sale projects we often get to see their proposals, whether these are long tender responses, PowerPoint ‘pitches’ or brief e-mails summarising a verbal agreement. We look at them in the context of building equity value, both in terms of strength of their 'unique value proposition and win ratios. As you would expect some are good and some not so good. 

Here are a few of the most common problems we see, so before sending off your next proposal, it may well be worth applying the check list below:

The clients problems/pains are clearly defined and quantified

Pain, rather than gain, is the normal motivating factor in making a purchase decision.  Where ‘gain’ (such as more sales) is the subject, hint at the ‘pain’ of losing opportunities to the competition. Numbers, numbers, numbers. Where possible, hint at how these affect the individuals making the purchase decision, as well as his/her boss and the organisation overall.

The benefits of your proposed intervention are explicit

The must be no doubt in the mind of the decision maker about how the intervention solves their problem.

The nature of your work is clear, and explains how the benefits will be delivered

The client must be certain about what s/he is letting himself in for, and the effect that the engagement will have on the organisation.

Demonstrate capability to deliver the benefit

The results of the intervention will be uncertain, and the client needs to understand the risk of engaging you. Demonstrate your ability through case studies, testimonials or white papers.

Refer to price as an investment not a cost

Cost is a negative word; use ‘fees’ or ‘investment’.

Everything should pass the ‘so what’ test

Other than necessary appendices, no content should be considered as irrelevant to the understanding required for the reader to reach a positive decision.  The fact that something may be interesting is no reason to include it!

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Increasing Sales

Selling Consulting Services, Free report from Mike Schultz at RainToday.com

by Tony Rice 31. March 2010 11:14

Mike Schultz at Raintoday.com has produced an excellent report called Selling Consulting Services

The 27 page report covers...

  • How the skills that make you a great consultant can also make you a great salesperson
  • How to make more sales by not being “salesy”!
  • A proven process to start bringing in more new business immediately
  • How to find out what your clients' needs
  • Whether cold calling is dead or not
  • The secret to leading successful sales conversations

It can be download for free here

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